This Privacy Policy explains what personal information pisoking collects from Filipino players, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
Last updated: 2025. This policy applies to all users of the pisoking platform at pisoking.bid.
When you register for an account on pisoking, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect financial information such as your GCash or Maya account details and bank account number when you make deposits or request withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your IP address, device type, browser version, operating system, and session activity logs. We use cookies and similar tracking technologies to remember your preferences, keep your session active, and understand how players navigate the platform. If you contact our support team, we retain records of those conversations to help resolve future queries and improve our service quality.
The personal data we collect is used primarily to operate and maintain your pisoking account, process deposits and withdrawals, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Technical and usage data helps us improve platform performance, fix bugs, and optimise the mobile experience for Filipino players across different devices and network conditions. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not sell your data to third-party advertisers.
pisoking does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to perform those services and under strict confidentiality agreements. We may disclose your information to relevant government authorities or law enforcement agencies when required by applicable Philippine law or a valid legal order. In the event of a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it in a manner consistent with this Privacy Policy.
We use essential cookies to keep you logged in and ensure the platform functions correctly on your device. Analytical cookies help us understand which features Filipino players use most, how long sessions last, and where players encounter difficulties, so we can make targeted improvements. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform features such as saved preferences or automatic login. We do not use third-party advertising cookies or share cookie data with ad networks. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with applicable data protection standards.
pisoking uses industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data transmitted between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff handling player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable law. You can also help protect your account by using a strong, unique password and enabling any additional security features available in your account settings.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Financial transaction records are kept for the minimum period required under applicable Philippine regulations, which may extend beyond account closure. If you request that your account be closed, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. You may request a copy of the data we hold about you or ask us to correct inaccurate information at any time by contacting our support team.
As a player on the pisoking platform, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing, request that we restrict how we use your data while a complaint is being investigated, and request a portable copy of your data in a commonly used format. To exercise any of these rights, please contact our support team through the live chat feature available on the platform. We will respond to all data rights requests within a reasonable timeframe and at no charge to you. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
The pisoking platform is strictly intended for adults aged 21 and above, in line with Philippine regulations on online gaming. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete the associated data. Parents and guardians who believe their child may have accessed the platform are encouraged to contact our support team immediately so we can take appropriate action. We take the protection of minors seriously and support all efforts to prevent underage access to online gaming platforms.
pisoking may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, the updated policy will be published on this page with a revised date, and we may notify you by email or through an in-platform message. Your continued use of the platform after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always informed about how we handle your personal data. If you have any questions about this policy or how your data is used, our support team is available 24/7 through the live chat feature on the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pisoking handles your personal data, please reach out to our support team through the live chat feature available on the platform at any time. You can also visit our FAQ page for quick answers to common questions about account management and data handling. For formal data rights requests, please include your registered email address and a clear description of your request so we can process it efficiently. We are committed to handling all privacy-related enquiries with care, transparency, and respect for your rights as a Filipino player. Our team will acknowledge your request promptly and provide a full response within the timeframe required by applicable law.
Quick answers to what Filipino players most often ask about data and privacy on pisoking.
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